SERVICE AND MAINTENANCE
SAUNA SERVICE, MAINTENANCE AND SPARE PARTS
At Sauna HQ we offer a complete after sales service and maintenance programs for your sauna or steam room.
Our qualified technicians carry a large range of spare parts to ensure every service call out is competed on a single visit unless previously advised.
For commercial sauna and steam room customers we recommend a scheduled maintenance program. Sauna heaters and steam generators that operate 6-7 days a week for long periods each day require on going service to ensure reliable performance.
HERE IS A LIST A OF SOME BASIC GUIDELINES TO CONSIDER FOR YOUR SAUNA PROJECT
- The interior of your sauna will have a timber finish. Our range includes Nordic Spruce, Western Red Cedar or Heat Treated Aspen.
- The standard height of a sauna ceiling works best at 2100mm.
- Sauna benches range between 450 – 600mm wide depending on sauna size and layout.
- Sauna doors must open outwards and use only a roller catch or door closer. Our standard sauna door is 650mm wide.
- All electric sauna heaters are hard wired on a dedicated circuit. Most of our sauna heater models come in multi-voltage meaning they can be connected in single or three phase power.
- Wall mounted sauna lights are limited to 1700mm above floor height. There is the option of special sauna LED lights which can be installed in the ceiling. A recent trend has also been to install LED Strip lighting into the back rests or around the skirting of the sauna.
BRONZE SERVICE
- 12 or 18 Month contract
- Fixed price service visits
- 5% Discount on spare parts
- 2 to 3 Business day response to breakdowns
SILVER SERVICE
- 12 or 18 Month contract
- Fixed price service visits
- 5% Discount on spare parts
- 2 Business day response to breakdowns
- 10% Discount on Labour for breakdowns
GOLD SERVICE
- 12, 18 or 24 Month contract
- Fixed price service visits
- 10% Discount on spare parts
- Priority Next business day response to breakdowns
- 15% Discount on Labour for breakdowns
Each Maintenance programme contract is individually prepared depending on your location and equipment access.
Residential Customers:
We advise all home sauna owners that a service should be carried out every 4-5 years.
We advise all home steam room owners that a de-scale service should be carried out every 2-3 years.